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Queue Management Guide for Restaurants

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Learn how Junban can contribute to improving customer satisfaction and efficient congestion management in restaurants.

Benefits of Implementation

  • Transparent Wait Times: Display wait times and queue numbers to customers in real-time, increasing transparency.
  • Efficient Reception: Set reception hours and holidays, and smoothly share information even during temporary closures.
  • Improved Customer Satisfaction: Improve customer satisfaction by allowing customers to make effective use of their wait time.
  • Color Customization: Customize UI colors to match your restaurant's branding.

How to Use

1. Reception Time Settings

Set reception start and end times, and easily manage regular holidays and special business hours.

You can also change reception hours by day of the week.

You can also change reception hours by day of the week.

2. QR Code Display

Display QR codes at your restaurant entrance so customers can easily take their turn using their smartphones.

QR code display

3. Wait Time Sharing

Share wait times and current queue numbers with customers in real-time through Junban's dashboard.

You can see at a glance from the management screen who is waiting and how long.

4. Notification Feature

You can send notifications when customers' turns are approaching.

You can set customizable messages such as "Your turn is approaching. Please wait inside the restaurant." using this feature.

Premium Plan Benefits

  • Temporary Closure Feature: Immediately notify customers of sudden closures or time changes.
  • Premium Notification Feature: Automatically notify customers when their turn is approaching.
  • Bulk Cancel: Cancel multiple reservations at once for efficient management.
  • Color Customization: Customize application colors to match your restaurant's brand.

Frequently Asked Questions (FAQ)

Q: What are the costs for implementation?

A: The basic plan is free to use. For premium features, please consider the premium plan.

Q: Can settings be changed easily?

A: Yes, you can easily change settings from the dashboard.

Now, let's transform your restaurant's customer experience with Junban.

Junban's queue management system can effectively manage customer wait times and improve service quality.

Junban provides flexible features suitable for all types of restaurants and smooths communication with customers. You can start with the free plan and add premium features as your business grows.

Use Cases