Question 1

What kind of service is this?

Accepted Answer

Junban is a free virtual queue management service that lets customers join a waitlist and check real-time waiting status using their smartphones without standing in physical lines.
Dedicated hardware or ticket machines are not required, and you can get started right away using just your own smartphone, tablet, or PC.
A free plan is available, as well as a premium plan with advanced features such as automatic email notifications and custom surveys. For details, see Features or Pricing Plans.

Question 2

Do I need a separate contract for each store?

Accepted Answer

No, you do not need to create multiple separate accounts.
By utilizing the Multiple Queue Lines (Add-on) feature, you can operate and manage multiple stores, counters, or booths under a single account.
Each queue line has independent waiting list management, business hours, and survey settings.

Question 3

We are worried because we only have phone reception

Accepted Answer

You can also use it as a phone reception management app. Since Junban is a free service, why not give it a try first?

Question 4

Can people without smartphones line up?

Accepted Answer

Staff can accept by phone. Smartphone users can register on the web; others can register by phone.

Question 5

How much is the premium plan?

Accepted Answer

2,980 JPY per month.

Set reception time freely

Queue and wait time management

Set temporary closure

Set question area

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